90-Day Results Promise
Terms & Conditions
Last updated: 07.10.2026
1. About this promise
1.1 The 90-Day Results Promise (the Promise) is offered by Longevity Science Corporation Pte. Ltd., 9 Raffles Place, Republic Plaza Tower 1, #24-01, Singapore 048619.
1.2 The Promise gives you a structured way to measure your own progress while taking age hack pro for 90 days. If you complete the full 90-Day Protocol as set out in these terms and at least 2 of your eligible tracked markers show no improvement, you may request a refund of the full purchase price of your qualifying 90-day age hack pro supply.
1.3 The Promise is not a guarantee that age hack pro will produce any particular result. Individual results vary.
1.4 By ticking the commitment boxes on the 90-Day Protocol start page, or by booking your onboarding call, you confirm that you have read and agree to these terms.
2. Definitions
| Term | Meaning |
|---|---|
| Qualifying supply | A 90-day supply of age hack pro (3 sets of age hack energy, age hack rejuvenation and age hack protection) bought in a single order directly from elivity.com. |
| Onboarding call | Your 15-minute video call with an elivity founder, booked through the 90-Day Protocol start page. |
| Day 1 | The date your onboarding call takes place. |
| Day 90 | The 90th day counted from Day 1, with Day 1 as the first day. |
| Review call | Your video call with an elivity founder after Day 90 to review your results. |
| Protocol period | Day 1 to Day 90 inclusive. |
| Eligible markers | The measures listed in section 6 for your chosen tracking method. |
| Baseline | The average of each eligible marker recorded over your first 7 days, as set out in section 6. |
| Final reading | The average of each eligible marker recorded over your final 7 days up to Day 90, as set out in section 6. |
| Tracking guide | The elivity tracking guide for your chosen method (Oura Ring, Apple Watch, no wearable, or any later guide we publish). |
3. Who is eligible
3.1 To be eligible for the Promise, you must:
- be 18 or over;
- have bought a qualifying supply for your own use;
- be the person who attends the onboarding call, follows the protocol and submits the claim;
- be a customer in Singapore or Hong Kong; and
- not have made a previous claim under the Promise.
3.2 The Promise is limited to one claim per person.
3.3 The Promise does not apply to products bought from retailers (including Guardian), marketplaces or other third parties, or to products received free or as a gift.
4. Your 90-Day Protocol: start and end
4.1 Your protocol period starts on Day 1, the day of your onboarding call. It does not start on the date of your order or the date your parcel is delivered.
4.2 Your protocol period ends on Day 90. Your participation is complete only once you have also attended your review call.
4.3 You must hold your onboarding call within 14 days of your order being delivered. If you do not, your order will no longer qualify for the Promise. Your statutory rights are not affected.
4.4 You may reschedule your onboarding call or review call through the link in your booking confirmation email, up to 12 hours before the call. If your onboarding call moves, Day 1 moves with it.
4.5 If you miss a booked call without rescheduling, you may rebook once, within 7 days of the missed call. A second missed call without rescheduling ends your eligibility for the Promise.
4.6 If elivity has to cancel or move a call, this will not count against you, and we will offer you a new time as soon as possible.
5. Commitment requirements
5.1 To qualify for a refund, you must do all of the following:
- Tick all commitment boxes on the 90-Day Protocol start page and book your onboarding call.
- Attend your onboarding call, where your tracking method and baseline will be agreed.
- Not start taking age hack pro before your onboarding call, unless the founder on your call agrees otherwise.
- Take age hack pro every day during the protocol period, as directed on the pack and on your onboarding call.
- Record your eligible markers as set out in your tracking guide, using the same device and method throughout.
- Attend your review call after Day 90.
- Submit your claim on time with the evidence listed in section 8.
5.2 Missing occasional doses or tracking days does not automatically end your eligibility. However, if you miss more than 5 days of age hack pro in total during the protocol period, you will not qualify for a refund. You must record any missed days in your tracker.
5.3 You confirm that the information and records you provide are true, complete and your own.
6. Tracking and eligible markers
6.1 You must choose one tracking method at your onboarding call and use it, with the same device, for the whole protocol period. Readings from different devices or brands cannot be compared and will not be accepted.
6.2 The eligible markers are:
| Marker | Oura Ring | Apple Watch | No wearable | Improvement means |
|---|---|---|---|---|
| 10-minute walk distance | Phone or ring workout | Workout app, Outdoor Walk | Measured route and timer | Longer distance |
| Resting heart rate | Overnight resting heart rate | Health app, Resting Heart Rate | Not available | Lower |
| Heart rate variability (HRV) | Average HRV | Health app, HRV | Not available | Higher |
| Sleep score | Sleep score | Sleep Score | Not available | Higher |
| Sleep duration | Total sleep | Health app, Sleep | Self-recorded hours | Longer hours |
| Self-rated energy, sleep and recovery | Not used | Not used | Daily check-in in your tracker | Better |
6.3 Steps, calories, readiness or recovery scores, biological-age scores and any other measures are not eligible markers.
6.4 Your baseline is the average of each marker over your first 7 days. Your final reading is the average over your final 7 days up to Day 90. The 10-minute walk is done once during your baseline period and once during your final 7 days, on the same route and at a similar time of day, following your tracking guide.
6.5 If a marker is not available on your device, it is recorded as “not available”. It is not counted as showing no improvement.
6.6 The self-rated check-in is only for customers without a wearable. Wearable users are assessed on wearable markers.
7. How a refund is assessed
7.1 We compare your final reading with your baseline for each eligible marker you tracked.
7.2 A marker shows no improvement if your final reading is the same as, or less favourable than, your baseline in the direction shown in section 6.2.
7.3 You qualify for a refund if at least 2 of your eligible tracked markers show no improvement, and you have met every requirement in sections 3, 4 and 5.
7.4 You must have tracked at least 3 eligible markers to be assessed.
7.5 Your results are reviewed on your own baseline only. We do not compare you with other customers or with any population average for the purpose of assessing your refund claim.
7.6 Tracked markers can be influenced by lifestyle, illness, travel, medication, stress, device updates and other factors. A change in any marker does not show that age hack pro caused that change.
8. How to make a claim
8.1 Email hello@elivity.com with the subject line “90-Day Results Promise claim” within 14 calendar days after Day 90. Claims received after this deadline will not be accepted.
8.2 Your claim must include:
- your name, email address and order number;
- the dates of your onboarding call and review call;
- your baseline and final readings, with screenshots from your device app showing the date of each reading, or a photo of every page of your completed paper tracker;
- screenshots of your baseline and final 10-minute walks, showing duration, distance and date; and
- your record of any missed doses or tracking days.
8.3 We may ask for more information to check your claim, such as further screenshots or a short call. If you do not provide it within 14 days of our request, your claim will be closed.
8.4 We will tell you whether your claim is accepted within 14 days of receiving a complete claim.
9. Exclusions
9.1 A claim will be refused if:
- any requirement in sections 3 to 8 has not been met;
- readings were taken with more than one device or method, or are incomplete;
- records appear to be altered, copied, invented or taken by someone other than you;
- the products were resold, shared or not used as directed; or
- we reasonably believe the claim is not made in good faith.
9.2 If you have to stop taking age hack pro for medical reasons, contact us. Your claim will be assessed fairly, but the Promise will not apply as set out above.
10. Refund payment
10.1 Accepted refunds are paid to the original payment method within 14 days of acceptance.
10.2 The refund covers the price you paid for your qualifying supply, after any discount. It does not include shipping charges, order bump or add-on products, or any later orders or subscription renewals.
10.3 You do not need to return unopened or opened products, unless we ask you to.
10.4 Once you have received a refund, the Promise ends and no further claim can be made.
11. Health, safety and results
11.1 elivity® products are not intended to screen, diagnose, treat, cure, or prevent any disease or condition or assess risk of any disease or condition. Supplements are not a substitute for a healthy diet and lifestyle.
11.2 If you have a known health condition or are taking medication, please consult your healthcare provider before using our products. Do not exceed the specified recommended daily intake. Not intended for children, pregnant and breastfeeding women.
11.3 The onboarding and review calls are general guidance on following the protocol and tracking your progress. They are not medical consultations or medical advice.
11.4 Wearable readings are consumer measurements, not medical tests. Stop taking age hack pro and seek medical advice if you feel unwell.
12. Privacy and use of your data
12.1 Your tracking records, wearable data, screenshots, self-reported information and information you provide during your onboarding and review calls may constitute personal data. We collect, use and disclose this information in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and our Privacy Policy at elivity.com/policies/privacy-policy.
12.2 We may use your personal data to administer the 90-Day Protocol, provide you with support, track and review your progress, assess any claim under the 90-Day Results Promise, communicate with you about the Protocol, and improve the operation of the Protocol and our services.
12.3 We may also use aggregated or anonymised data derived from participants’ results for internal analysis, statistical purposes, product and service improvement, and to better understand overall participant outcomes. Where data is anonymised, it will not identify you or be used to make decisions about you.
12.4 We do not sell your personal data or share your identifiable tracking or results data with third parties for their own marketing purposes. We may disclose personal data to service providers that process data on our behalf where reasonably necessary to operate the Protocol or our business, subject to appropriate data-protection requirements, or where disclosure is required or permitted by law.
12.5 We will not use your name, image, testimonial, individual results or identifiable tracking data in advertising, testimonials, case studies or other marketing materials without obtaining your separate consent.
12.6 We will take reasonable security measures to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal, and will retain personal data only for as long as reasonably required for the purposes for which it was collected or for legitimate legal or business purposes.
12.7 Calls are not recorded unless we tell you in advance and obtain your consent to the recording.
12.8 Further information about how we collect, use, disclose, protect and retain personal data, and how you may exercise your rights in relation to your personal data, is available in our Privacy Policy at elivity.com/policies/privacy-policy.
13. General
13.1 Your statutory rights. Nothing in these terms affects your rights under applicable consumer protection law, including the Consumer Protection (Fair Trading) Act 1995, or our general refund and returns policy for faulty or incorrect products.
13.2 Changes. We may change or end the Promise for future orders. The terms in force on the date of your order apply to that order.
13.3 Decisions. We will assess every claim fairly and reasonably. If you disagree with a decision, reply to our decision email within 14 days and a founder will review it.
13.4 Governing law and jurisdiction. These terms, and any dispute or claim arising from them or the Promise, are governed by the laws of Singapore, wherever you live or ordered from, and the courts of Singapore have exclusive jurisdiction. This does not remove any rights you have under mandatory consumer protection laws where you live.
13.5 Contact. Longevity Science Corporation Pte. Ltd., 9 Raffles Place, Republic Plaza Tower 1, #24-01, Singapore 048619. Email: hello@elivity.com.
Last updated: 07.10.2026.