退款政策

Please note that we cannot accept returns on items for change of mind reasons. If your product is faulty or incorrect, please contact us within 7 days of delivery and refer to the information below.

90 Days Money Back Guarantee

To qualify for elivity's 90 Days Money Back Guarantee, you would have to consume the product(s) for three months continuously. If you're not satisfied with the product(s) you've ordered after 3 months of consumption, please contact us at hello@elivity.com.

Our Money Back Guarantee applies to first orders only and within 90 days of purchase date. Our Money Back Guarantee is exclusive to elivity's webstore elivity.com. Let us know the reason for your dissatisfaction, and we'll refund your money. The entire refund process may take up to 7 business days, depending on your chosen payment method.

Faulty/Damaged Items

If the item you have received is damaged or opened, please contact us by email: hello@elivity.com with a detailed description and a photo.

Incorrect Items

If you have received an item that isn't what you ordered, please contact us by email: hello@elivity.com with a photo of the item you have received. Please don't dispose of any items until we have contacted you.